Your customer’s first experience with you should be their worst.

My hair is ridiculous and grows at the speed of light. I’m also a bit frugal, being a recent graduate (and a generally cheap prick.) Instead of paying $30+ in the city I live in, I wait until I visit my parent’s in my small hometown where I can get a comparable cut at half the price.

This visit however, I’ve been offered an even cheaper cut at a new place that has some great recommendations from a close friend of mine. Sounds great — although I am very skeptical because my hair is like a child to me and I am terrified to try somewhere new.

This barber has himself and an associate, and he personally offered to cut my hair. He’s got to be the better of the two, right? Right.

Then I started thinking, “what if I came back and he couldn’t cut my hair? How can I judge this place if I’m not sure what to expect next time?”

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You are not a professional.

The term professional is one that has been rubbing me in a weird way for some time (and not in a good, weird way. A bad one.)

As a recent undergraduate graduate, I alongside many of the best people I’ve ever met are hitting the job market like a swarm of locust. It’s nowhere close to news that finding a job is an increasingly difficult task — regardless of your experience and educational background.

What makes it hard is clutter. Everything is muddied up. The entrenchment of a variety of media and tools has given everyone a voice, of which can be a very sharp double-edged sword. While everyone has a voice, it means that sometimes some voices get drowned out by others.

Combine that with the accessibility of being able to find (and hire) people from anywhere in the world, and the competition suddenly skyrockets.

So I get it. You need to showcase how you’re different. What’s the easiest way to do that?

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“Hi” versus “Hey”, and other email dilemmas.

I’m a young adult. I’m 21, a recent graduate from business school, an entry-level employee at a real organization, and I am well versed in writing things on the Internet (I sound like I’m in a counselling session.)

I am terrifically fortunate that my boss/project lead/supervisor/overseer/master controller is a former professor of mine, and she’s huge about making sure I get an amazing learning experience from this job. More bosses and employers should be about that.

This week she gave me some pointers on how I could adapt my email writing style to be more professional. I said “hey” instead of “hi” to an executive that I didn’t know. And like any* semi-arrogant, technology-savvy young adult, I researched a bunch of stuff and wrote a blog post about it in an attempt to prove that I wasn’t wrong (preface: I was, sort of.)

*Okay, maybe not any, but the ones that are weird enough.

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No: there ARE enough hours in the day. You’re just doing too much shit.

Part of the university experience is to prepare you for the real-world (whatever that means.) Part of this indoctrination is preparing you to be able to handle things like teamwork, learning, stress, and stupid amounts of work.

Being in my fourth and final year of my undergraduate studies, I feel this. I don’t exercise, but I imagine the pain I’m feeling is like that of a triathlete completing a major race after years of training. Same thing, right?I’m currently juggling a lot of shit and I’d like to believe it’s impressive. I’m juggling a full course-load, with a capstone, and still maintaining a rock-solid GPA. I’m an executive on three student associations (of which, I’m president for one.) I am a teaching assistant, and I teach an hour-and-a-half lecture weekly. On top of all of that, I attempt to live a (somewhat) social life.A common expression of mine this year has been,

“There are not enough hours in the day.”

 
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Understanding Mental Health is an Organizational Strategy

Bell Lets Talk logo“It’s okay to not be okay. End the stigma.”

The topic of mental health is an increasing one as a variety of topics are becoming visible, such as human resources practices, to increased national healthcare spending, and to on- and offline bullying. Social media gives a variety of social issues increased reach and traction, and today (January 28th) is one of those cases; Bell Canada uses this day as a focused day for discussion and awareness of mental health issues under the “Let’s Talk” campaign.

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Information Visualization: Making Stuff Useful for Small “Screens”

Now, what I want to talk about is visualizing information for consumers (or anyone, really), given the context of small “screens”. I use quotations around “screens” because I want to encompass things that are not physical screens, such as the Active Frames seen above. The other two things that can be included for reference are Window’s 8 Live Tiles and smart-watches.

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Jon’s Top 10 Canadian Indie Songs of 2013

Heyo! It’s nearing the end of the year, which means only one thing – endless lists of reflection of the so-called best and worst of the year! Huzzah! So here’s mine: the top 10 songs of 2013 (in no particular order). Of course, this list is only the best of the Canadian indie scene. Please leave a comment with your favourite song(s) of this year! My list is definitely not exhaustive. Enjoy!

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Learning Styles and Exam Prep: Applying OB

December marks the end of moustaches and the beginning of exam preparation for (most) university students. As such I’m seeing the resurgence of tweets popping up from Carleton and Sprott School about how to study “better”. What does “better” even mean? This infers that there is a right and a wrong way to study – which is completely false. All types of studying are effective, but are more-or-less effective depending on the type of person you are.

The purpose of this post is to overview some theory courtesy of Organizational Behaviour (Kolb, specifically) that pertains to learning styles and how different people learn. Following that is going to be some common practices that each style excels, and the importance of covering multiple study methods. The hopeful outcome is that you can learn about how you learn (how meta) and then do better on your finals!

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Business Students Need Critiques

For this Fall semester I was provided the opportunity to take BUSI3117: Developing Creative Thinking, taught by one of my favourite professors – the same one that taught me BUSI4112: Organizational Leadership, and is currently co-teaching (with my other favourite professor) BUSI4111: Training and Development. This class is new, so I am a bit of a guinea pig; it is also incredibly unique. And a bunch of its practices should be applying to other business courses.

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